Installing and Configuring the vRealize Automation 7.5 (vRA 7.5) ITSM 5.0 / 5.1 Plug-in for ServiceNow

A  new VMware vRealize Automation plugin 5.0 was released on November 2nd on the VMware market Place Link for Servicenow that provides an out of the box integration between the Servicenow portal and vRealize Automation 7.5 catalog and governance model. It enables ServiceNow users to deploy virtual machines using vRA 7.5 and perform basic ServiceNow day 2 operations on their CMDB assets.

Update : There is now an updated version of the ITSM plug-in 5.1 that was released right after and currently available on the VMware Market Place Link

Key Features

  • Enables ServiceNow to integrate vRealize Automation 7.5 with ServiceNow platform and provide the ability for ServiceNow users to access the vRA catalogs, resources within ServiceNow.
  • The integration will allow end users to Request vRA catalog items from ServiceNow portal.
  • The plugin will fetch categories, catalog items and resource data from vRA platform and extend ServiceNow functionality to be able to render vRA catalog items into ServiceNow dynamically and manage vRA resources.
  • Day2 operation actions performed in ServiceNow CMDB will be updated back to vRA platform by giving API calls to vRA.
  • The plug-in supports vSphere, Amazon, Azure, and XaaS virtual machine provisioning, including formless and form based day 2 operations

In addition to all the above generic key Features, the ITSM 5.0 plug-ing includes fixes and new features such as :

  • Easier plug-in configuration through service account and Servicenow based RBAC and Entitlements
  • Multi-vRA support
  • Day 2 operations Enhancements
  • vRealize Business field support
  • ADFS or SSO setup are not required
  • Improve Login process for ServiceNow users with seamless authentication/entitlement model
  • Does not require end user access to internal vRA portal
  • Fully supported by VMware Global Services Support – GSS

In this blog we will take a look at how to deploy and configure the newly anticipated ITSM 5.0/ 5.1 Plug-in for vRealize Automation 7.5.

Update : Here are the fixes that were provided in the updated ITSM 5.1 plug-in:

  • Dynamic dependent drop-down fixes
  • Size, Image profile fixes
  • Disk fixes for null error
  • Token Encryption
  • Improved Entitlement Module
  • Access control fixes(ACL)
  • Duplicate catalog item form section fixes

In addition to this, there is scope change in V5.1 compared to V5.0 to avoid collision with V4.0.

So let’s get started, Eh!

Step 1: Prerequisites

The ITSM 5.0 plugin is targeted for vRealize Automation version 7.5. ITSM plugin interacts with vRealize automation using MID server. MID server is an IaaS component (deployed on prem – in the same network as vRA 7.5) having installed binaries provided by Service Now. For enabling the MID server component – Service now instance should be registered in MID server.

The ITSM 5.0 Plugin is compatible with the following ServiceNow releases (Jakarta, Kingston, London). After registering the vRA instance on Service now portal, data collection needs to be done to fetch all the required vRA contents (like Catalog).

Once the catalog is imported to Service now, a user can place requests from the catalog based on their entitlements.

You will need :

  • Download a copy of the ITSM Plugin 5.0 from VMware market place.
  • A ServiceNow Instance – Jakarta, Kingston orLondon release.
  • A MID Server established and connected to your ServiceNow Instance.

If your looking for how you can do that, please reference my pervious blog on ITSM 3.0 blog

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  • A vRealize Automation 7.5 instance configured on prem where you have configured and tested  one or more blueprint deployments successfully.

Make the plug-in accessible from all application scopes

To do that we need to navigate to Script Includes by using the search from the left navigation menu. Then Selecting System Definition > Script Includes

Once you select the Script Includes, do a search for JSUtil on the right page for the Name field. Once you find the script Open it by clicking on it.

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On the Accessible from drop-down, select All Application Scopes then select Update. Ensure that the changes are saved.

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Enable Application Access on Tables

You must enable application access to certain tables for the plug-in to work. Repeat the following steps on all the Tables below to modify:

  1. user_criteria
  2. sc_category_user_criteria_mtom
  3. item_option_new
  4. catalog_script_client
  5. question_choice
  6. catalog_ui_policy
  7. catalog_ui_policy_action
  8. sc_cat_item_user_criteria_mtom
  9. sc_req_item
  10. sc_category

Option 1 : Procedure To Enable Application Access

  • Log in to ServiceNow as an administrator.
  • Search for System Definition  in the filter navigator and click Tables
  • Search for each table in the Name filter on the right.

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  • Click on the Table Label under the Label column that matches the Table Name search you did. All the records are in the Global Application mode, you will need to click the option on the top of screen to edit the record. That is if your were still asked, usually you shouldn’t have to since we enabled Global access from all application scopes in the pervious step.
  • Click Application Access.
  • Select the can read, can create, can delete, and can update check boxes for each table.
  • Click Update and Repeat.

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Option 2 : Procedure To Enable Application Access

You may find this way faster to update all the tables listed, please watch the video to do so. You will be adding .list at the end of the table name and using the Filter navigator to search for it

Step 2: Installing the ITSM 5.0 Plug-in

  • Log in to the ServiceNow portal as a system administrator.
  • Select System Update Sets > Retrieved Update Sets > then select Import Update Set from XML

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Click Choose File on the dialog to choose the file to upload, and then select the VMware-vRealize-Automation-Application-ITSM-V5 file > Click Upload.

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In the Retrieved Update Sets list, select the VMware vRealize Automation Application ITSM V5.0 update set in the Name column by clicking on it once its in a Loaded State.

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Select Preview Update Set to validate the update set before committing it.

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A dialog box confirms update set validation.

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Click Close and review the errors

In my testing I was using the ServiceNow London Release so I encountered 4 errors as you can see in the screenshot below. From pervious experience I was told many times that these records existed in the instance where the plug-in was developed and thats why we are receiving these error during the validation since these records don’t really exist in our instance.

go ahead and click on Accept Remote Update on each of the errors.

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If you are using the ServiceNow Jakarta release and ServiceNow displays the below error message, click Accept remote update as well.

"Could not find a record in sc_homepage_renderer for column homepage_renderer referenced in this update"

Once you have accepted all remote updates click Commit Update Set

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A dialog box opens automatically after you click Commit Update Set while the commit action is in progress. When its done click the Close button when it appears to dismiss the dialog. It took 25 minutes to complete so please be patient.

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From the left menu, Click Update log

The install is complete when a message appears stating Finished update load from database but you can continue on at this point as long as you can see that the state of the Plug-in Update Set is Committed.

To do that select Retrieved Update Sets in the left menu and verify that the update set has a status of Committed.

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*  Important Note Only if your deploying the ITSM 5.0 plug-in 

After the installing is complete, search for Integration – vRealize Automation > then select Administration > System Properties 

On the System Properties page Search for the Name and Change the value of the x_vmw_vmware_vrasp.vrasn.group.assignment_group System Property to > d64ea542db920300435fd001cf961913

This is the sys_id of the group which is for approval of requests within ServiceNow. The value was wrongly captured in the 5.0 final build therefor it was documented to change its value.

*  Again this is not needed if  your installing the ITSM 5.1 version of the plug-in

Step 3: Users Facts and Setup

  • The Plugin configuration can be done by a system administrator like I m doing in this blog or by a user with x_vmw_vmware_vrasp.vrealize_automation_catalog_admin privileges.
  • You will need to Add the role x_vmw_vmware_vrasp.vra_user in ServiceNow for all users that must access vRealize Automation, to enable those users to see the vRealize Automation User Portal module which will we will cover later in the blog, including admin,catalog admin, and end user
  • RBAC in ITSM 5.0 is independent from vRealize Automation RBAC.
  • Login and Authentication rules do not require validation from vRealize Automation side. All roles and entitlements are based on the ServiceNow model.
  • Approvals can be generated if the users have the x_vmw_vmware_vrasp.vrealize_automation_catalog_admin role and are a member of the vRealizeAutomation-ApprovalManagersGroup group in ServiceNow.
  • The plug-in admin role x_vmw_vmware_vrasp.vrealize_automation_catalog_admin must contain the “catalog_admin”, “itil” and “agent_admin” roles out of the box in order to see and configure the Mid Server module from the left pane.
  • The Plugin end users role x_vmw_vmware_vrasp.vra_user must have the “itil” role out of the box.

For my testing purposes and based on the information I just mentioned I granted all the roles to the System Administrator. Of course if your doing this in production you would be selective in terms who have access to these roles.

In Filter Navigator search for System Security > Users and Groups > Users and edit the System Administrator role membership so it includes :

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Step 4: Update the vRealize Automation Workflow for Requested Items

The system admin can configure the vRA Workflow for Requested Item using the workflow editor. At a minimum, you must assign the approval group that contains your approvers. When users request vRealize Automation catalog items, this workflow runs, and approvals are sent to the approvers within the approval group before the request is submitted to vRealize Automation.

By default the vRealizaAutomation-ApprovalManagersGroup group is set as an approving group in the workflow. You can change the approval group by the procedure below.

The approval group must contain the x_vmw_vmware_vrasp.vrealize_automation_catalog_admin role.

Follow the steps below if you want to use your own approval group and add it to the vRealize Automation workflow.

  • Search for Workflow Editor in the ServiceNow navigation pane and click it.
  • Search for vRA Workflow for Requested Item and open it.
  • Click the menu button and select Checkout.
  • Double-click the Approval group stage in the workflow.
  • Click the Edit Groups button.
  • Search the list of groups and make the appropriate selections.
  • Lock your selection by clicking the Lock icon.
  • Click Update.
  • Click the menu button and select Publish.

Again for my testing I edited the existing default group vRealizaAutomation-ApprovalManagersGroup so it has the x_vmw_vmware_vrasp.vrealize_automation_catalog_admin role and added the System Administrator as a member by searching in the Filter Navigator for System Security > Users and Groups > Groups and editing the group roles and membership accordingly.

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Step 5: Set up the Integration User

You must set up a vRealize Automation integration user. ServiceNow requires this user to import catalog items, categories, request statuses, and resources from vRealize Automation. In order to import items, the integration users must be a business group manager within the business groups that you want ServiceNow to manage. The integration user does not require a role within ServiceNow.

  •  Log in to vRealize Automation as a business group manager.
  • Edit your business groups and assign the integration user as a business group manager.

In our case here I have a business group in vRA 7.5 called Cloud Administrators and I have their AD security group listed as a member of the Group Manager Role. 

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For our testing will be using the CloudAdmin user which is a member of the Cloud Administrators Group.

Step 6: Register a vRealize Automation Instance in Service Now

With ITSM 5.0 you can register multiple vRealize Automation instances and use catalog items from all of them in one ServiceNow portal.

Note : All requests from ServiceNow for a specific vRealize Automation instance are placed in the name of user registered under the Register vRA module. 

Procedure To Register a vRealize Automation Instance

  • Log in to Service Now as a plug-in admin.
  • Navigate to and click the Register vRAs tab under Integration – vRealize Automation.
  • Click New.

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  • Enter the details of your vRealize Automation instance and click Save

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  • That takes you back to the Register vRAs menu where you see vRA instance you just configured.
  • We need now to Import services and catalog items from the vRealize Automation instance to Service Now, so lets click on the instance.

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  • Click Import Services and Catalog Items and monitor the import

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  • You can refresh the page with completed items by clicking List controls in the top left corner of the page and selecting Refresh list until there are no records to display before you move on. .
  • Next will repeat the process by clicking on the Register vRAs > Our vRA instance but this time we will Import and reconcile CMDB from your vRealize Automation instance to Service Now.

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  • Again you can refresh the page with completed items by clicking List controls in the top left corner of the page and selecting Refresh list until there are no records to display before you move on.

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Remember that you can always add more vRA Instances or update/ delete your current ones.

Update : Once you’re done, there are some scheduled imports that needs to run before you start using the plug-i.  If you don’t run them manually, the scheduled imports will run at there interval time setting but then you will have to wait until they all run.

To speed things up you need to execute the schedule imports in the right order :

  • Log in to Service Now as a plug-in admin.
  • Navigate to and click the Register vRAs tab under Integration – vRealize Automation.
  • Click on the Scheduled Imports 
  • Run each of the imports in sequence starting with 1  by clicking into each of the scheduled imports and clicking on Execute No, until you run them all.
  • Verify that there are no records within the Scheduled Imports Queue before starting the next Import.

Step 7: Create ServiceNow Entitlement

Here we are going to assign access for services, items, and actions by entitling users and groups in ServiceNow regardless how they are entitled in vRealize Automation.

These Entitlements in the vRealize Automation plug-in for ServiceNow are based on ServiceNow plug-in implementation and are unrelated to vRealize Automation entitlements at all.

Procedure To Create New Entitlements

  • Navigate to and click the vRA Entitlements tab under Integration – vRealize Automation.
  • Click New.

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  • Enter a name and description for the entitlements.
  • Select the user or group to entitle.
  • Select the services, items, and actions you want to entitle.

Update : In my case I have created a user called Scott Smith and granted him the x_vmw_vmware_vrasp.vra_user and the Itil Role. These are the minimum roles for a service now user who needs to access the vRealize Automation Portal in Service Now.

I also selected the vsphere Services Category and one of the items in it ( CentOS7.5 – ServiceNow Testing ) Bluepint and some of the supported Actions

You can click on the search icon to see a full list of services, items, or actions and you can unlock the pad lock to edit your selection for each such section and use the pad lock to lock it down.

Important Note : Not all the actions are supported even though its available in the UI and based on the documentation, Here is what is really supported :

  • Deployment Actions : Destroy and Expire
  • Item Actions : Suspend, Power On, Power Off, Shutdown and Expire
  • Click Submit when your done . As you can see I didn’t select any Services but I selected one basic vRA Blueprint that I wanted to Entitle my user Scott Smith to.

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Step 8: Request a Catalog Item

You can request a catalog item from the vRealize Automation user portal. Depending on your vRealize Automation plug-in configuration you might have identical catalog items from different vRealize Automation instances. For environments with multiple vRealize Automation instances, select from which instance you want to request the catalog item.

Procedure to Request a Catalog Item

  • Login to ServiceNow Portal as Scott.Smith
  • Navigate to and click the vRealize Automation User Portal tab under vRealize Automation Module that will open a new tab where you can access the portal

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  • In the vRealize Automation user portal, click Catalog Items.
  • Select the vRealize Automation instance, from which you want to request a catalog item

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  • Select a category and click Request on the catalog item.

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  • Enter the details of your request if any and click Submit.

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  • You are redirected to the Activities tab where you will see its awaiting approval

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  • You can click on the Request to find more details like the Stage or the State of the request . Once approved by the Approval group where the System Administrator happen to be a member in our case here.
  • For the Approvers to approve any of the requests they also can also go to the vRealize Automation Portal in ServiceNow and click on the Activities Tab > Approvals, find and click on the request that is Awaiting Approval and Approve or Reject the request.

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  • Once Approved, our user Scott Smith can see that its approved in his own portal Under the Activities Tab > Requests

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  • On the vRealize Automation side of things we can see that the request Blueprint is being provisioned

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  • The ServiceNow user can continue to track the machine request status through the Activities Tab  until the request is complete and closed in ServiceNow.

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  • If your user is entitled, you can make changes to your deployments and virtual machines after they have been created.
  • Your user must have the specific entitlement that corresponds to the action you want to make. From the Actions tab you can power on, restart, expire, destroy, power off your deployment, and more.

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Hope you found the blog around the new ITSM 5.0 Plug-in beneficial if you have made it this far. This was a quick introduction around the plug-in installation and configuration, of course there will be more things that need testing as I continue to use the Plug-in.  Thank you for your time and until next time.

The End Eh!

 

ITSM vRealize Automation

vRealize Automation 7.3 Plug-In for ITSM – Service Now 3.0 – Step by Step Guide!

Before I start I want to give credit to Spas Kaloferov original blog on this subject. I think you should take the time to check it out specially if your considering using ADFS, as his blog includes the ADFS configuration steps where in my setup I didn’t use ADFS! there for there will be a few caveats.

ADFS allows login for vRealize Automation users that are not in ServiceNow. However, it does not allow login for ServiceNow users that are not in vRealize Automation.

If you use the default authentication like we are going to do here, there are some restrictions and requirements around authentication that you should be aware of, as described in the following table.

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The vRealize Automation Plugin for ITSM 3.0 was released by VMware October 5, 2017 with a couple of Enhancements that I will touch on as part of the Step by Step Installation and configuration guide. I m hoping I do it justice, so lets dive right in.

The vRealize Automation plug-in for ServiceNow enables ServiceNow users to deploy virtual machines and perform day 2 actions on CMDB resources using vRealize Automation catalog and governance capabilities.

The vRealize Automation plug-ins for ServiceNow 3.0 works only with vRealize Automation 7.3, and are available only for the ServiceNow Istanbul and Jakarta releases. Also, the optional ADFS configuration , still uses ADFS 2.0.

For previous iterations of the ServiceNow ITSM plug-in please visit the solution exchange and search for ITSM. You will find ITSM 1.0 and ITSM 2.0

The latest version of the plug-in still supports vSphere and Amazon virtual machine provisioning but unlike the previous versions, we now have added support for Azure, and XaaS blueprints as well, including day 2 operations like Power ON/OFF, Reboot, and Destroy.

Stage 1 – Configuring a MID Server

Before installing the plug-in, you must configure a Management, Instrumentation, and Discovery (MID) Server to facilitate communication between ServiceNow and vRealize Automation.

Creating a MID Server User Account in ServiceNow

  • Log in to your ServiceNow portal and type System Security in the search field.
  • Expand Users and Groups > select Users > Click New to create a new user account.

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  • Fill the required information and click Submit

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  • Find the user you just created by using the search field and select it from the list by clicking on it.

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  • At the bottom of the screen, click Edit within the Role tab.

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  • Search for the mid_Server role and add it the user account, then click Save to get back to the user information page.

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  • Enter a password for the user account and click Update.

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  • Now lets logoff and login back to ServiceNow using the MID server user to verify that the account is working properly, then logoff.SNOW-9SNOW-10

Installing and Configuring a MID Server Instance

In this step we will cover how to install and configure a MID Server instance which can be done on any servers in your DMZ or private Network as long as we have access to internet where we can communicate with our ServiceNow instance.

  • Login back to your ServiceNow instance with your admin account
  • Search for Mid Server in the search field and select Downloads

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  • Select the appropriate Mid Server package for your desired operating system, in our case here we will download the Windows 64 bit
  • On your Mid Server, create a folder called <MID Server> on your C: drive and then create a sub-folder and give it the name of your Mid Server.
  • Extract the package you downloaded into your <MID Server>/Server name folder. The resulting directory structure would be  //agent

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  • Navigate to the //agent directory and edit the config.xml file as follows:

Change 1
– Find the <parameter name=”url” value=”https ://YOUR_INSTANCE.service-now.com”/> element and change the value to the URL of your ServiceNow instance.

Change 2
– Enter the MID user credentials you created earlier in the mid.instance.username and mid.instance.password parameters.

Change 3
– Find the <parameter name=”name” value=”YOUR_MIDSERVER_NAME”/> element and change the value for the MID Server name. Use the same name you’ve used form the directory earlier.

Change 4 (Optional)
– Enter connection information for the proxy server. Remove the appropriate comment tags from the proxy configuration information. For example, you can configure the mid.proxy.use_proxy, mid.proxy.host, mid.proxy.port, mid.proxy.username, and mid.proxy.password.

  • Save the config.xml file and execute the start.bat script to start the service.

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  • Login back to your ServiceNow instance with your admin account
  • Search for Mid Server in the search field and select Server

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  • Select the Mid Server name by clicking the check box and select validate from Actions menu on the selected row. click OK to accept the initial criteria.

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Stage 2 – Installing the vRealize Automation Plug-in For ServiceNow

Now its time to install the XML plug-in which you must download from the Solution Exchange website Here for your ServiceNow version, either Istanbul or Jakarta type instance.

The plug-in when installed enables vRealize Automation to do the following :

  • Creates vRealize Automation Catalog and Resources menu items within the ServicesNow self-service module.
  • Creates a workflow for requesting vRealize Automation items.
  • Creates the catalog admin role and assigns it to the System Administrator.
  • Grants the users with the catalog admin role access to the integration > vRealize Automation module.

Procedure

  • Log in to your ServiceNow portal as a system administrator and type System System Update Sets in the search field.
  • Select Retrieved Update Sets from the menu and click on Import Update Set From XML

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  • Click Choose File on the dialog to choose the file to upload, and then select the vRealize Automation ServiceNow XML file you downloaded from the solution exchange and click Upload.

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  • In the Retrieved Update Sets list, select the vRealize Automation ServiceNow update set in the Name column and then Loaded in the State column.

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  • Select Preview Update Set to validate the update set before committing it. A dialog box confirms update set validation

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  • Inspect the update set information, and then click Commit Update Set.

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  • A dialog box opens automatically after you click Commit Update Set while the commit action is in progress. A Close button appears on the dialog when the commit completes. Click this button to dismiss the dialog.

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  • Click Udpate

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  • Select Retrieved Update Sets in the left menu and verify that the VMware update set has a status of Committed.

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Stage 3 – Configure Users for the vRealize Automation Plug-in for ServiceNow

You can configure users either before or after installing the vRealize Automation plug-in for ServiceNow. as I mentioned before we not leveraging ADFS here

Add the role vra_user in ServiceNow for all users that must access vRealize Automation, including vrasn_end_user, vrasn_catalog_admin, and vrasn_itil_user, to enable those users to see vRealize Automation catalog items.

  • Search for System Security and select Users and Groups > Users. Type vra into the user search. add the vra_user role to the above mentioned built-in users for now,  in addition to any user that must access vRealize Automation which you can do at the end.

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  • Verify and, if necessary, update the appropriate users and roles in ServiceNow. See
    Creating Users and Associating to a group and Creating Roles for more information about working with users, groups, and roles in ServiceNow.
  • The ServiceNow plug-in for vRealize Automation uses the following ServiceNow roles:

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Stage 4 – Configure the vRealize Automation Workflow for Requested Items

The system admin can configure the vRA Workflow for Requested Item using the workflow editor.
At a minimum, you must assign the approval group that contains your ApprovalMgr. When users request vRealize Automation catalog items, this workflow runs, and approvals are sent to the ApprovalMgr within the approval group before the request is submitted to vRealize Automation.

Follow the steps below to use your own approval group and add it to the vRealize Automation workflow:

  • Search for Workflow Editor in the ServiceNow navigation pane and click it.

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  • Search for vRealize Automation Workflow for Requested Item and open it by clicking on it.

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  • Click the menu button and select Checkout.

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  • Double-click the Approval group stage in the workflow

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  • Click the Edit Groups button. Search the list of groups and make the appropriate selections, then Lock your selection by clicking the Lock icon -> Click Update -> Click the menu button -> Click Publish.

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  • By default you will see that the vRealizeAutomaion-ApprovalManagersGroup is already added.  in my instance I made sure that the ServiceNow System Administrator is part of this group.

Stage 5 – Set Basic Configurations the vRealize Automation Plug-in for ServiceNow

You must set up a vRealize Automation integration user. ServiceNow requires this user to import catalog items, categories, request statuses, and resources from vRealize Automation.
In order to import items, the integration users must be a business group manager within the business groups that you want ServiceNow to manage. The integration user does not require a role within ServiceNow.

Procedure

  • Log in to vRealize Automation as a business group manager.
  • Edit your business groups and assign the integration user as a business group manager. in my lab as you see below i will be using the cloudadmin which is a member of the cloudadmins group which has all the roles within vRealize Automation in addition to all the Business group Roles.

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Now that we installed the vRealize Automation plug-in for ServiceNow, and configured users and the integration user “cloudadmin“, we can complete the set up with basic configurations.

  • Search for Integration-vRealize Automation in the ServiceNow navigation pane -> click on Basic Configuration -> Enter the appropriate settings for your MIDServer Name, vRealize Automation tenant, URL, Integration Username and Password and plug-in.

Note : The MidServer Name should be the same as the Server folder name you created at earlier stage when you extracted the Mid Server config files.

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Stage 6 – Register the Plug-in for ServiceNow as a vRealize Automation OAuth 2.0 Client.

After setting up Basic Configurations, you must register the plug-in as a vRealize Automation OAuth 2.0 client.

To register the plug-in, you must provide user credentials to authenticate to vRealize Automation. we have two options here :

Option 1 : If you plan to use the vsphere.local tenant, you can use the administrator from the vsphere.local tenant. Set administrator as the username in the Register the Plug-in as a vRealize Automation OAuth 2.0 client dialog.

Option 2: Use the system admin, is to set up a user with local user and tenant admin roles within your tenant and provide these user credentials. This option registers the
ServiceNow plug-in only in the specified tenant. Providing the same tenant is set in Basic Configurations, this tenant is configured for the end users.

in my case we will be using Option 1.

Procedure

  • Search for Integration-vRealize Automation in the ServiceNow navigation pane -> Click Client Registration
  • Enter the user credentials in the Register the Plug-in as a vRealize Automation OAuth 2.0 Client dialog and since we are using Option 1, we will enter Administrator as the user and provide the password. – > click Submit

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  • Set the Client ID and Client Secret in the Set the Client ID and Client Secret dialog. You must choose what to set. for me I used the same account and password as the Client ID and Client Secret.

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  • Once set, the values are saved in the vrasn.clientID and vrasn.clientSecret properties within Integration > vRealize Automation > System Properties. Client ID and Client Secret are later used to get the access token of the users on login within the tenant specified in Basic Configurations.
  • On completion, you are redirected to the Basic Configurations page.

Note : You MUST logoff from ServiceNow and login again into the portal so you can be redirected to vRA ( you must be on Intranet, so you can reach vRA ) and logon using the integration User. This has to happen at least once after that is just black magic.

After that you can even access ServiceNow portal from the internet and when you are redirected to vRA obviously it will fail since you can’t reach vRA from the internet . Here you can re-enter the ServiceNow URL again and it will let you in the 2nd time. you can even request vRA blueprint .

Stage 7 – Configure and Run Scheduled Import Jobs in ServicesNow

On a first time install of the plug-in, you must manually execute scheduled jobs to import the catalog and resources. Though there is a default schedule for running jobs, you should edit the schedule time in each import according to your needs as you execute each job.

For example, you might want to import catalog items every 10 minutes for high
provisioning use.

The plug-in provides scheduled imports with the following functions. Scheduled imports should be configured and run in the order shown in the table below :

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Procedure

  • Log in as the ServiceNow System admin
  • Search for Integration-vRealize Automation in the ServiceNow navigation pane and click on Scheduled Imports

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  • This would be a good time to Click on the applicable job name and change the Repeat Interval in Days, Hours, Minutes, and Seconds and update the Import Job Schedule based on your needs
  • Run scheduled jobs in the order shown in the table. Ensure that each job is complete before starting the next one. Completed jobs are shown as processed in the Scheduled Import Queue
  • For now will execute each manual based on the order outlined in the table mentioned above by opening the import job and click Execute Now

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  • Completed jobs are shown as processed in the Scheduled Import Queue. Click the Updated column which you need to add of the Scheduled Import Queue to refresh. The last updated time of the corresponding properties for these scheduled imports is also updated.
  • One thing I had to do in my instance which is mentioned in the Troubleshooting section of the Plug-in documentation is that in some cases, you may need to clear the Value field of the corresponding property in Integration > vRealize
    Automation > Properties and update the property prior to executing the appropriate scheduled import. Once the Value field was clear for all 5 records I started seeing all the jobs in the Scheduled Import Queue when I executed them in order.

Stage 8 – Configure the vRealize Automation Catalog in ServiceNow

Now its time to Choose the catalogs that you want end users to use for provisioning requests.

Procedure

  • Log in a the catalog admin or system admin
  • Select the vRealize Automation Catalog, then clear / delete all the default widgets. if you don’t that you wont see the Add here Section when you select the Category later.
  • Select the plus sign in the upper right corner to add vRealize Automation services, known as Catalog Categories in the ServiceNow, for provisioning

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  • Highlight the Catalog categories in the center pane -> Select Category Items to display the items within the Category and select Add Here based on where you want to place within the catalog page.

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  • Repeat the process for others Categories, to setup your final catalog and start provisioning.

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The End Eh!

 

Automation and Orchestration ITSM vRealize Automation